Our Customer Service Guarantee: Outfitter Satellite is a family-owned small business committed to the simple principle of providing you with fast delivery and excellent 24/7 technical support. Our staff will provide you with the accurate information you need to select the correct Iridium, Globalstar, Thuraya, Inmarsat GSPS, Inmarsat BGAN, or Inmarsat FleetBroadband satellite phone or terminal.
30-Day Limited Return Policy: Except for custom orders or volume discount orders, new phone equipment returned within 30 days of purchase and found to be unused and in good condition and in the original packaging will be accepted for return with a 20% restocking fee. Our complete return policy is found in the terms and conditions of the customer setup agreement.
Online Notifications: Outfitter Satellite notifies our customers 30 calendar days prior to any changes in the rates, terms, and conditions. Click here for a current list of recent or upcoming Notifications of Changes to Rates, Terms, and Conditions. Customers with postpaid service will receive an additional notification on invoices that they receive prior to the change.
24/7 Technical Support: We offer an extensive Frequently Asked Questions list with solutions to common technical support issues. If you need additional assistance, call 615-889-8833 and press 7. If you call after regular business hours, a technical person will be paged and normally will call you back within about 2 hours regardless of the time of day. Please provide a detailed message with your satellite mobile number and an alternate phone number at which you can be reached. Outfitter Satellite supports all software that we sell including SkyFile, AmosConnect, Inmarsat LaunchPad, and DigiGone Secure Chat, and our technical support team is familiar with Mac Lion and Windows 7 and earlier operating systems.
Outfitter Satellite in the News...
Astrium Services Elite Partner
On April 3, 2014, Outfitter Satellite was named an Astrium Services Elite Partner. This new status will give Outfitter Satellite enhanced access to many resources at Astrium (now renamed Airbus Defense & Space).
First Commercial Activation of an IsatPhone PRO
On June 30, 2010, Outfitter Satellite received the first commercial shipment of IsatPhone PRO phones from Stratos Global. Then, Outfitter Satellite had the privilege of activating the world's first commercial Inmarsat Global Satellite Phone Services (GSPS) SIM card at approximately 7 pm CST.
Outfitter Satellite Founder & President Jim McKinley said, “It is a privilege to help Stratos manage the world’s first IsatPhone Pro activation. The new service will provide our customers with reliable, high-quality voice connectivity in the most remote locations – to help ensure optimal productivity and safety. Moreover, The Stratos Advantage applications will help make the IsatPhone Pro easy to use and efficient to own.” Jim McKinley (on right) and Andrea Cortese of Stratos Global made the first commercial GSPS call shortly after 7 pm CST (see photo).
Inmarsat GSPS uses the latest-generation Inmarsat-4 (I-4) satellites, which are among the largest and most advanced communications satellites ever built. These satellites were designed and optimized to deliver high-quality and dependable IP data communications. They are expected to operate well into the 2020s.
Outfitter Satellite's first acttive SIM card will be deployed by the Colorado Division of Emergency Management (CDEM). Outfitter Satellite has previously emphasized Iridium products to emergency response organizations such as CDEM that need mobile satellite voice capabilities. The much lower hardware and service costs associated with the IsatPhone PRO make it a powerful alternative choice in the future. GSPS products can make calls to Inmarsat Broadband Global Area Network (BGAN) terminals at much lower cost than is possible using Iridium phones. Thus emergency response field workers now have the twin benefits of a small Inmarsat mobile handset for personal voice communication and Inmarsat BGAN terminals for highly portable broadband internet requirements.
Globalstar Launches Second Generation Satellites
Globalstar (photo on right is the Globalstar Clifton Gateway, circa 2001) announced technical problems in 2007 but has now invested approximately $1 billion in developing a second-generation satellite network. By mid-2012, Globalstar quality of service improved to around 70% call completion in most of the continental U.S. Further improvement is expected in 2013.
On June 2, 2010, Iridium announced, that Thales Alenia Space was selected to design and construct the Iridium Next constellation. The plan is to build 72 satellites and 9 ground spares. At that time, Iridium expected the total cost to build, develop and launch the satellites to be approximately $2.9 billion with the earliest launches in 2015.
Sponsor of the 2008 TX5C DXpedition to Clipperton Atoll
Outfitter Satellite will provide the high bandwidth needed for the DXpedition to upload its logs on a frequent basis as well as enable a wide range of high bandwidth content. "This support will enable our French team to make video conference calls with two schools in France that are following the dxpedition to Clipperton that would not be possible without this sponsorship. We are also planning a webcam that will stream live images during the dxpedition, frequent uploads of new images from the island, as well as being able to watch the clusters and receive email so that we can be as responsive as we can to the needs of the dx community,” says Steve Hammer, K6SGH, webmaster and team member for TX5C. “Outfitter Satellite has been very responsive to our needs and we deeply appreciate their support of TX5C and the ham community."Expedition to Clipperton Atoll “We are thrilled to be able to contribute to the success of TX5C and be a part of a new generation of dxpeditions that can utilize satellite based Internet systems to enrich the dx experience of hams worldwide,” noted Jim McKinley of Outfitter Satellite.
In early March of 2008, a group of 23 amateur radio operators and scientists will spend 14 days on Clipperton Atoll. The “hams” will conduct radio operations and make contacts with other hams worldwide. The goal of the TX5C Clipperton Expedition will be to make over 100,000 radio contacts over a two-week period. Five complete stations operating CW, SSB and several digital radio modes will utilize an array of specialized antennas to beam their signals to all continents on the globe. The scientific expedition will seek to analyze the fresh water lagoon on Clipperton, which has never before been studied. Additionally, a survey of the bird life will also be undertaken as well as film and video documentation. The TX5C Expedition team consists of an international team from the USA, France and Canada. The French team plans on making video conferencing with two schools in France. Clipperton is a French possession and holds a special interest for many. Utilizing satellite based Internet systems, the team expects to make additional live video webcasts from this remote island 500 miles west of Panama. Ham radio dxpeditioning is a very popular activity among ham radio operators. Hams prefer very difficult to reach remote locations from which to expedition. Islands are of particular interest as are places near the poles. There are typically 15-20 dxpeditions a year. With the advent of the Internet, most expeditions attempt to upload their contact logs during operations utilizing Iridium. Our expedition will be the first to obtain a broadband Internet connection via satellite and use it extensively while on the island.
Nera World Communicator used for Video Communication
"Outfitter satellite has been our satellite phone provider for the past 2 years. Last year we were able to communicate with students back in the United States, send field journal updates and send daily photos from the field in Bolivia where scientists were studying one of the highest lakes on Earth (19,600 feet). This year, the folks at Outfitter Satellite provided us with 2 Nera World Communicator sat phones and a Talking Head videophone unit. Their assistance allowed the scientific team to again communicate with students not only with field updates and photos, but for a live webcast as well. Through using the satellite phones and videophone unit, students from a rural school in Northern California were able to talk personally with scientists in the field and ask them questions about their expedition. This webcast changed many students that day, and encouraged them to push their limits of knowledge. They observed real science as it was happening, from thousands of miles away! To offer this type of learning experience would have never happened if it weren't for the folks at Outfitter Satellite. Because of their hard work and dedication, students around the world participated in cutting edge science without leaving the safety of their classroom. Thank you!"
- Brian Grigsby (Coordinator of Science Programs for Shasta County)
Oufitter Satellite Supplies Regional BGAN High Speed Data Solution to Financial Institutions (June 14, 2003) See Article on PRWeb
Globalstar Demonstrates World's First Prototype of Terrestrial System to Supplement Satellite Phones (July 18, 2002) PDF
War Boosts Popularity Of Satellite Telephones (Washington Post, Nov. 20, 2001) PDF
Satellite Phones Increase In Popularity After Attacks (Wireless Week, Oct. 1, 2001) PDF
"We would like to thank you for the working equipment. There were many other media in Afghanistan ... that were not able to use their equipment consistently as our photographer was."
- Seattle Post-Intelligencer
"I had a wonderful time with Pierre van Tonder Safaris in the Selous Reserve in Tanzania. I was successful on two cape buffalos which was a lifelong dream. It was tremendously reassuring for both me and my wife in Wisconsin to be able to contact her with the satellite phone I rented from you. I don't think I would EVER take a trip of this magnitude without having the reassurance of ready communication which a satellite phone gives you. Thanks again."
- John (Iridium rental client)
"Lisa Smith-Batchen and her crew used an Iridium Satellite Phone supplied by Outfitter Satellite during their recent 302 mile run from Las Vegas to the summit of Mt Whitney...an essential piece of equipment for our passage through Death Valley..."
- Lisa Smith-Batchen
"I have been blessed to hunt in some the world’s great wilderness. When I shot this Grizzly in Alaska we flew into a base camp on a lake on top of a mountain and hiked down into a valley salmon steam. The only way I could stay in touch with the office was with my Iridium phone from Outfitter Satellite. I spend two months of the year in the Canadian artic moving from camp to camp trying to locate trophy Caribou for my clients. We must follow the Caribou migration because we guarantee our clients the opportunity to harvest mature bulls! With out Outfitter Satellite I would be out of business!"
- Bill Snodgrass
"Remember The Hunt" TV Host