Toll Free: 1-888-723-9642
U.S. Office: 1-615-889-8833
24/7 Technical Support
Open a Trouble Ticket
This link will take you to the account log in section. If you do not have an account, you can create one. Once you are in your account, click on "Add a Request" and you should receive a response from our support staff during regular business hours.
For self-service, we have an extensive online FAQ section in the drop down menu for your satellite network. Also, User Manuals are often found under the Documents tab for any particular product item.
Finally, if you need immediate assistance, you can reach Outfitter Satellite by calling
615-889-8833 and pressing 7
. If a technical support person is not available, you will be directed to leave a detailed message and normally you will receive a call back within about 2 hours. We have technical support staff on call 24 hours a day. Be sure to leave your contact name, contact information and your satellite mobile number in your message.
Reload Your Prepaid Account
To order a reload online, select the
link for your satellite network from the drop down menus on this website. Your online prepaid reload order will be processed during regular business hours.
If you have an emergency need for an urgent prepaid reload during non-business hours, you can order through technical support by dialing
615-889-8833 and pressing 7
(500 minute or 100 MB reload required).
Equipment Repair Requests
This link will take you to an online RMA form for you to complete. After you fill out the form successfully, you will be routed to a "success page" that lists your RMA / Reference Number. You will also receive an email with instructions on how to ship your equipment to us. Please print a copy of your RMA Request and include it with the equipment that you return to us for repair. This RMA Form is for repair of equipment only. Merchandise return authorizations for credit require a call to our Customer Service department. There is no fee for warranty repairs that can be returned to you via ground shipment to a U.S. mainland address (shipping charges will apply for non U.S. mainland return addresses). For non-warranty repairs, there is an $89 per hour labor charge (one hour minimum) plus shipping and parts charges.
Add Authorized Users to Your Account
This form allows the customer of record to add more Authorized Users to his/her account. Outfitter Satellite can provide general operating instructions for satellite equipment as found in our FAQ section, but more detailed assistance including changing your rate plan, reconfiguring certain service options, or any type of assistance that requires knowledge of call detail records will only be provided to Authorized Users designated by the customer of record on the account.
Send an SMS to an Iridium
Send an SMS to an IsatPhone
From this website's navigational menu, select the network to which you are sending an SMS, e.g. Iridium, Thuraya, etc. Then select "Send and SMS". This will bring you to a page that briefly discusses how to send an SMS message using that network's SMS web portal or email-to-text service.
2727 Old Elm Hill Pike, Nashville, TN 37214 USA Tel. 615-889-8833 Fax 615-902-0028